Frequently asked questions

Where do you ship?

Ventuno Atelier currently ships to the United States.

We are continuously exploring opportunities to expand our delivery destinations in the future.
How much does shipping cost?

We offer complimentary shipping on all orders.

There are no hidden shipping fees. The complete cost of your order will always be clearly displayed before you complete your purchase.
How long will it take to receive my order?

Orders are prepared and delivered according to the following estimated time frame:

Processing time: 1–2 business days, Monday to Friday

Transit time: 5–7 business days

Estimated total delivery time: 6–9 business days

Please note that these delivery times are estimates. Delays may occasionally occur due to circumstances beyond our control, such as severe weather, customs procedures, or transportation disruptions.
I received a damaged or defective item. What should I do?

Please contact our customer service team within 48 hours of receiving your order.

Include your order number, a brief description of the issue, and clear photographs showing the damage or defect. Once we have reviewed your request, we will arrange a replacement or issue a full refund.

For damaged, defective, or incorrectly delivered items, Ventuno Atelier will cover all applicable return shipping costs.
What is your return policy?

You may request a return within 30 days of the date your order was delivered, without having to provide a reason.

Returned products must be unused, undamaged, and in their original packaging with all labels and tags attached.

Once the returned item has been received and inspected, we will notify you regarding the approval and processing of your refund.
Do I have to pay for return shipping?

Return shipping costs depend on the reason for the return.

Damaged, defective, or incorrect items
Ventuno Atelier will cover the return shipping costs.

Change-of-mind returns
The customer is responsible for the actual return shipping costs. This includes returns where the wrong item was ordered, the product is no longer wanted, or the item does not meet the customer’s personal preferences.
How do I start a return?

To request a return:

  1. Email our customer service team at info@ventunoatelier.com.
  2. Include your order number and a brief explanation of the reason for your return.
  3. Our team will review your request and provide detailed return instructions.
  4. Where applicable, we will also provide a prepaid return shipping label.

Please do not return an item before receiving confirmation and instructions from our customer service team.
What condition must an item be in to qualify for a return?

To be eligible for a return, the item must be:

  • Unused
  • Undamaged
  • Returned in its original packaging
  • Complete with all original labels and tags attached

Items that do not meet these conditions may not be accepted for return.