Frequently asked questions
Where do you ship?
Ventuno Atelier currently ships to the United States.
We are continuously exploring opportunities to expand our delivery destinations in the future.
How much does shipping cost?
We offer complimentary shipping on all orders.
There are no hidden shipping fees. The complete cost of your order will always be clearly displayed before you complete your purchase.
How long will it take to receive my order?
Orders are prepared and delivered according to the following estimated time frame:
Processing time: 1–2 business days, Monday to Friday
Transit time: 5–7 business days
Estimated total delivery time: 6–9 business days
Please note that these delivery times are estimates. Delays may occasionally occur due to circumstances beyond our control, such as severe weather, customs procedures, or transportation disruptions.
How do I start a return?
To request a return:
- Email our customer service team at [customer service email].
- Include your order number and a brief explanation of the reason for your return.
- Our team will review your request and provide detailed return instructions.
- Where applicable, we will also provide a prepaid return shipping label.
Please do not return an item before receiving confirmation and instructions from our customer service team.
What is your return policy?
You may request a return within 30 days of the date your order was delivered, without having to provide a reason.
Returned products must be unused, undamaged, and in their original packaging with all labels and tags attached.
Once the returned item has been received and inspected, we will notify you regarding the approval and processing of your refund.
Do I have to pay for return shipping?
Return shipping costs depend on the reason for the return.
Damaged, defective, or incorrect items
Ventuno Atelier will cover the return shipping costs.
Change-of-mind returns
The customer is responsible for the actual return shipping costs. This includes returns where the wrong item was ordered, the product is no longer wanted, or the item does not meet the customer’s personal preferences.
Do you have another question?
No worries we’re here for you. Just drop us a message at info@ventunoatelier.com and our friendly support team will be happy to assist.

